Frequently asked questions
Common questions about our Madrid laundry pickup and delivery service.
We cover central Madrid end to end — Salamanca, Chamberí, Malasaña, Retiro, Centro (Sol, Gran Vía, Lavapiés), Chamartín, and the area around Atocha. If your address is just outside this zone, book anyway and we will confirm coverage in minutes. Surcharges, if any, are quoted before you pay.
Book a collection any time between 10am and 7pm and your bag comes back within 2 hours. That fast turnaround is standard across central Madrid, every day of the week, including weekends and bank holidays.
Yes. We work with hotel receptions and concierge teams across central Madrid, from the Westin Palace and Mandarin Oriental Ritz down to small boutique hotels in Malasaña and Chueca. The guest hands the bag to reception or leaves it tagged in their room. We collect, wash, fold, and return to reception within 2 hours.
Yes. We coordinate with the host or guest. Pickups can happen at the apartment door, with a building portero, or via key safe — whatever the host has set up. We do not enter empty apartments without explicit host instructions.
Yes. We work with corporate offices in AZCA and around the Cuatro Torres, with executives staying near Castellana, and with exhibitors during IFEMA events at Feria de Madrid. Shirts, suits, uniforms, towels — turnaround timed to your meeting or trade-show schedule.
Everything a domestic washing machine handles — clothes, gym kit, bed linen, towels, bathrobes, table linen. Wash temperatures sorted by color and fabric, folding done by hand.
Dry-clean-only garments. Leather, suede, fur. Items marked for hand wash only. If you are unsure about a specific item, ask in the booking notes — we will tell you before collection.
No. We are a wash and fold service. If you need pressing or ironing, you will want a different provider for those items.
English, French, and Spanish. Our team and our drivers work with international guests every day.
Payment happens online when you book. No cash at the door, no surprise charges at delivery. The price quoted at booking is the full price.
Yes. If you are a concierge or a host booking on a guest's behalf, use the hotel or apartment address and add the guest details in the notes. We coordinate with reception or the host.
Long-stay residents and students can lock in a recurring pickup at booking. Same day each week, same window. Skip any week at no cost. Useful in Chamberí, Malasaña, and other long-stay neighborhoods near the universities.
Let us know via the contact details in the booking confirmation. We will rebook to the next available window. We do not charge for failed pickups when the failure is on our side.
Yes — we work every day, including weekends and bank holidays. Your 2-hour return applies then too. Weekend pickups carry a small weekend surcharge, but the service is never reduced.